Reputation Management, in simple terms, is about building a positive image for your business by gathering feedback from those who have already experienced your services. It starts with reaching out to your previous customers and kindly asking them to leave a Google review. This helps future customers understand the quality of your service based on real experiences.

Additionally, reputation management involves providing you with a tool that makes it easy to contact new customers for their reviews too. After you provide a service, you can use this tool to send a friendly message asking them to share their experience on Google. This not only helps in accumulating more reviews but also shows that you value customer feedback and are committed to maintaining high standards. In essence, reputation management is about actively engaging with both past and current customers to enhance your business's online reputation.